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General
What is Goldn?
Goldn is an online platform for cosmetic product development. It helps you turn a product idea into a structured product brief and find the right suppliers to make it.
Who is Goldn for?
Goldn is for beauty brands, product developers and formulators who want to turn a product idea into a brief that a contract manufacturer can work with. You can use Goldn from anywhere; the platform is in English.
Account Settings
Manage personal information:
Personal information can be set or updated in the Account Settings section.
Here you can:
- Upload an image
- Add your full name
- Add a display name
- Add a job title
What Is a Team?
A Team is a group of people from one company who collaborate, share, and work on cosmetic products together. All Team Members can view all parts of the product, such as briefs and activities.
Create a Team:
Create a new Team to begin collaborating on a new product. The first person to sign up to the Goldn Platform is the Owner. That person can invite Team Members and start working on cosmetic products. The Owner has a high level of control, from managing account settings and subscriptions to inviting and removing Team Members.
Team Roles and Permissions:
- Owner: The person who creates the account automatically becomes the Owner. The Owner has full rights and is responsible for the Team. As the owner you can manage subscriptions and Team settings, invite Members, and delete the Team. Each Team can have multiple Owners.
- Administrator: An Administrator has the same rights as an Owner, except that an Administrator cannot delete a Team. An Owner can upgrade Administrator accounts to Owner status. Each Team can have multiple Administrators.
- Member: Team Members cannot invite or deactivate users, edit Team settings, or change roles. Members do not have access to billing information. Members can create products. Member accounts can be upgraded to Administrator or Owner status. Each Team can have multiple Members.
Delete a Team:
To delete a Team, please contact help@goldn.com.
Invite Members:
The Owner and Administrator can invite Members to the Team by following these steps:
- Go to the User Directory and click on the green plus button (+)
- An Invite Members screen will appear
- Add the email addresses in the fields and click Confirm
- An “Invite Sent” box will appear; you can also view pending invites by clicking the white box
- You will receive an “Invites Sent” email that shows all the people you have invited
- Once the invitation is accepted, you will receive an “Invite Accepted” notification and email
Deactivate Account:
To deactivate your account, please contact help@goldn.com.
Change Permissions:
The Team Owner can change permissions. Click on the user and change the role in the relevant field.
Notification Types on Goldn:
You receive Platform and email notifications. Platform notifications are important updates related to your Team and product activities.
How Can I Unsubscribe from Email Notifications?
You can change your notification setting in your account settings. Choose your desired notifications by clicking the relevant box. There are three different options:
- Important events and @mentions: You will receive notifications about important updates related to your Team and product activities. You will also receive notifications when you are mentioned in an activity.
- Only @mentions: You will receive notifications when you are mentioned in an activity.
- None: You will not receive any notifications.
Product Builder
What is the Product Builder?
The Product Builder is where you turn your cosmetic product idea into a Product Brief. You describe your idea in your own words, Goldn's AI copilot drafts the brief from it, and you check every field before it is saved. You can then add collaborators and share the brief with manufacturers and suppliers.
How Do I Create a Product?
Go to the Homepage and click on the plus button (+). Describe your product idea in your own words, for example what it should do, who it is for, what it should avoid and which certifications you want. Goldn drafts the brief and asks about anything that is missing. You check each field before it is saved and can edit the brief at any time.
How Can I Access the Product Builder?
Go to the Homepage and select the product you are working on.
Can I Delete a Product?
Yes. Please contact help@goldn.com.
How Many Products Can I Create?
There is no limit to the number of products you can create.
Product Brief
What is a Product Brief?
The Product Brief is a key document for product creation. It defines your idea and product requirements and lays out important steps for development. Once complete, you can send your Product Brief link to Vendors (i.e., manufacturers, formulators, packaging suppliers) and save time getting quotes. The product brief acts as a single source of information for all departments involved in a product.
What Are the Main Parts of the Product Brief?
The three main parts of the Product Brief are:
- Formulation Brief: You define your formula and ingredient requirements. The formulations brief helps you work with confidence through all the stages of formula development.
- Packaging Brief: You define your primary, secondary, and additional packaging requirements. The packaging brief organizes all details related to your product’s outer shell.
- Testing and Certifications Brief: Make sure that your product is safe for consumers and ready for sale by organizing the right tests and certifications. This brief brings these requirements into one place.
How Do I Share a Product Brief?
Once you have completed the questionnaire, completed important milestones, and entered all the required details about your product, the product brief is unlocked. You can then share it by clicking on the Share Brief button.
The shared Product Brief can be accessed for up to 14 days.
The shared Product Brief can be accessed for up to 14 days.
Once a Product Brief Is Shared, How Long Will the Recipient Have Access to View the Brief?
The Product Brief will be active for 14 days.
How Secure Is It to Share a Product Brief?
The Product Brief is a confidential document and contains a watermark. The email that accompanies the Product Brief states that it is a confidential document and should not be shared with unauthorized parties. Once you have shared your Product Brief, the recipients will require a code to access the Product Brief. This code is generated by Goldn.
Security
What is used for Goldn login security?
Magic Link authentication is supported for Goldn account login. Magic Link is an enterprise-grade security passwordless login technology providing access to your account only through the email address used at Goldn account creation.
Where is the Product Brief information stored?
Product Brief information data collected on the Goldn website are stored on secure, reliable, cloud-based servers. These web servers process user data and deliver Goldn Product Builder functionality to our users.
Are my product ideas vulnerable to non-authorized access inside the Product Builder?
Protecting your product ideas and information is our highest priority. To protect your confidential content, the transmission of your data uses SSL and TLS Encryption. Sharing your Product Brief can only be initiated by you or members of your team. Two-factor authorization is used when sharing proprietary product briefs with outside parties. Learn more in the Share Brief user guide article.
Who can see my Product Brief?
The only people that can view your Product Brief are the Goldn account owner, account team members, and the vendors selected to access the brief online. The brief is shared via a secure link and expires after 14 days after sharing. If the vendor needs more time to review the brief, the account owner and team members could renew access.
How is my account data used?
Your account data may be used to provide you with recommendations from Goldn to suppliers and services that may meet your product requirements. Your product brief data points are never shared with members outside of your organization unless Goldn users directly share their Product Brief with an outside vendor.